Privacy policy

At Swiss Krafts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase. By using our website, you consent to the practices described below.

1. Information We Collect

  • Personal Information: When you make a purchase or create an account, we may collect personal information, including your name, email address, shipping address, billing address, and payment information.
  • Device Information: We collect information about your device, including your IP address, browser type, operating system, and location data (if enabled) to improve user experience and monitor site performance.
  • Usage Information: We may collect information on how you interact with our website, including pages visited, time spent on the site, and purchase history.

2. How We Use Your Information

  • Order Processing: To process and fulfil your orders, deliver products, and communicate order updates.
  • Customer Support: To respond to inquiries, provide customer support, and address any issues related to your purchase or experience.
  • Marketing and Promotions: With your consent, we may send promotional emails or updates about new products, services, and special offers. You can unsubscribe from these communications at any time.
  • Site Improvement and Analytics: We use your information to monitor site performance, enhance user experience, and analyse usage trends.

3. How We Share Your Information

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, and deliver orders. These providers are contractually obligated to keep your information secure.
  • Legal Compliance: We may disclose your information as required by law or to comply with legal requests or regulations.
  • Business Transfers: If Swiss Krafts undergoes a merger, acquisition, or sale, your information may be transferred to the new entity, subject to the same privacy protections.

4. Cookies and Tracking Technologies

  • Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand usage patterns. You may choose to disable cookies via your browser settings; however, some features of our website may not function properly if cookies are disabled.

5. Data Security

  • We implement security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Despite our efforts, no online data transmission or storage can be guaranteed as 100% secure, and we cannot be held liable for breaches beyond our control.

6. Your Rights

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if necessary.
  • Data Deletion: You may request the deletion of your personal information unless we are required to retain it for legal or contractual reasons.
  • Opt-Out: You may opt out of promotional communications by following the unsubscribe link in our emails. Please note that transactional communications regarding orders and account updates will still be sent.

7. Third-Party Links

  • Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

8. Changes to Our Privacy Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date of the latest revision will be posted at the top of this page. Please review this policy regularly.

9. Contact Us

  • If you have any questions about this Privacy Policy or need assistance regarding your personal information, please contact us at swisskrafts@gmail.com.

Thank you for trusting Swiss Krafts. We are committed to respecting your privacy and providing a secure experience for your online purchases.